Frequently Asked Questions

How long does an order take?

Most engraved awards ship 5–10 business days after you approve your proof. In a hurry? Rush service can turn an order around in as little as 24 hours, depending on the piece — just ask. Local pickup at our Lincoln Park shop is even faster.

Do you do custom work?

Custom and fully bespoke awards are our specialty, engraved in-house. Send us your idea, logo, or artwork and we will create a proof before anything is made.

How does proofing work?

For every custom order we send a digital proof showing your exact text, layout, and spelling. Nothing goes into production until you approve it, so you always know exactly what you are getting.

What materials do you offer?

Optical crystal and glass, acrylic, wood-and-metal plaques, and traditional cup trophies. Not sure what is right? Our material guide breaks it down, or just ask us.

Can I pick up in store?

Yes — free local pickup at 1627 N. Clybourn Ave in Lincoln Park. Choose local pickup at checkout and we will let you know when it is ready.

How much is shipping?

Calculated at checkout by weight and destination, with rush options on request. We ship throughout the US; contact us for international or freight.

What is your return policy?

Personalized and engraved items are final sale once production begins (you approve a proof first, so everything is confirmed). If we make a mistake or an item arrives damaged, we will remake or refund it. See our full policy.

Do you engrave items I bring in?

Often, yes — glassware, bottles, leather, and more. Bring it by or call 312·202·1110 and we will tell you if it will work.

Do you do on-site engraving for events?

We do — live engraving stations for brand activations, races, weddings, and product launches. Learn more.